Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of willsmooth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***m –
I liked speed access احسنتم
S***i –
مرا حلو ابدؤا بأقل درجة وبعدين ارفعوها عشان لاتنحرقو وكل ماكانت المنطقة غامقه استخدمو درجة خفيفة
A***i –
As per described, I recommend store.
M***r –
لقد توصلت اليوم بالجهاز و هو في حالة جيدة،اتمنى ان تكون النتائج مرضية ،شكرا للبائع على تعامله.
Customer –
He arrived three days ago.
D***y –
Fast delivery and packaging of the product is very excellent, God willing, be a successful experience
M***l –
Perfect.
Customer –
Excellent and fast shipping within four days arrived
Customer –
وصل تقريبًا خلال اسبوع ونص، نفس الصور وممتاز جدًا، يجي معاه عدسة ازالة الشعر وعدسة نظارة. التوصيل كان ممتاز جدًا جدًا، انصحكم فيه
S***s –
Full arrived packaging arranged the store’s interaction is wonderful and elegant
R***l –
Laser representative to inquire and communicate Instagram Tabuk_mlay @ All kinds of Meli T3-Meli M3-Meli 4T Laser Malai is one of the best devices in the market for hair removal Its results show the second month, and the laser helps in the treatment of chicken skin while holding laser and peels One of its advantages is that it is comfortable and easy to use with full privacy and one lens in which it is 5 years The sisters can share one device with a lens dedicated to each unit
R***O –
Llego antes de tiempo y como se ve en las fotos de la publicación, excelentes materiales de fabricación, es compacto y fácil de usar. recomendó..
S***r –
Fast and the device is excellent
A***r –
ماشاء الله وصل بسرعة طلبته الاربعاء ووصل الاحد التغليف مرررة ممتاز حاطينه ف كرتون ومشرطنينه الاغراض كاملة ولونه رهيب اعجبني اكثر من الازرق توي جربته على اقل حرارة ولسعاته خفيفة (تأكدو انكم تستخدموه بالطريقة الصحيحة ابحثوا في تويتر او اليوتيوب) اهم الاشياء: ▪︎ بالموس قبلها ب ٨ ساعات او يوم ▪︎ ما تكوني حاطة كريم ترطيب او زيت او شي لا قبل ولا بعد الليزر، ممكن بعده بيوم حسب كلام بعض البنات ▪︎ ابدأي بااقل درجة متحمممسة للنتايج وبالتوفيقق لايك فديتكم
K***i –
ماشاءالله تبارك الله تصوير زبونتي للليزر ووصل لها نفس المطلوب وخلال ٤ ايام فقط لاشحن. لاضرايب الي تصور ردي لها طلب بدون عموله وبنفس سعر الموقع بشرط تصور ردي استقرامي noraa.shop
Customer –
وصلني بسرعه and gorgeous
Customer –
Пользуюсь депилятором меньше месяца, но результат уже заметен. Раньше через день приходилось пользоваться бритвенным станком, а сейчас волосы (подмышкии, зона бикини, в том числе глубокого бикини) стали расти намного медленнее, только на 5-6 день что-то появляется чуть-чуть. Обработку провожу с интервалом в 1 неделю. Никаких ожогов, раздражений нет, хотя использую максимальную энергию (5 клеточек на индикаторе) и каждую зону обрабатываю по 3 раза. Покупкой пока что довольна. Лишь бы работал прибор без поломок. По сравнению с салонной депиляцией есть много плюсов – большая экономия денег, времени, да и свободы больше – где хочешь, там и удаляй волосы (не надо никому показывать свои интимные места). Короче, вещь хорошая. К покупке рекомендую! Спасибо производителю и продавцу!!!
N***z –
I received it for 5 days and was optional one lens for the whole body almost 424 discount from the store thank him and I received a sound envelope well advise you this device whenever I need it easy to with him
R***l –
مندوبة ليزر ملاي للاستفسار والتواصل انستقرام tabuk_mlay@ جميع انواع اجهزة ملاي T3 –ملاي M3 –ملاي 4T ليزر ملاي من افضل الاجهزه في السوق لازالة الشعر ونتائجه توضح من ثاني شهر ، والليزر يساعد في علاج جلد الدجاج مع الاستمرار ع الليزر والمقشرات ومن مميزاته انه مريح وسهل في الاستخدام مع خصوصية تامة والعدسه الواحد فيها ٥٠٠ الف ومضه تكفيك ٥ سنوات تقريباً للفل بدي الاخوات يقدرون يشتركون بجهاز واحد مع عدسه مخصصه لكل وحده
B***r –
Lovely
Customer –
جميللل جججدا شكككككرااا
S***r –
رائع جدا التوصيل سريع جداً
Customer –
Genuine excellent
Customer –
يجنن وجاني بسرعة فائقة طلبت عدستين وكان السعر لايصدق طلع ب٤٨٥ ريال ارخص من عدسة واحد شكرا عبدالمجيد الجبر الكود مجنون بالاضافة لكود من البائع الليزر للحين ماجربته الاسبوع القادم اجربه شغلته وشفت كل شي تمام شكرا للبائع سريع والتوصيل ع سمسا طلبته الثلاثاء الفجر وصل الطلب لمكة المكرمة يوم الخميس الظهر توصيل فائق السرعة والتغليف ولا غلطة وكل شي كامل.
R***b –
The store is a fast delivery hero I asked for two devices for me and arrived within 3 days and asked for my sister and arrived after and non-opponent hero thanks
R***b –
He arrived four days ago for my cousin on Wednesday and arrived Saturday, knowing that Friday was a holiday but arrived as soon as four days and a time.
S***r –
رااااائعععععع جججدا
A***d –
Customer order Dealing with the store mariyeh very and give me a lens increase gift I recommend dealing with him now I hope that the devices work well Their savings to Aden 733442591
R***d –
Sweet once I tried it twice light and comfortable once
Customer –
Very nice.
S***i –
يجنن laser
L***l –
Took less than a month to deliver to Algeria which is good! good packaging and product works well Thank you store
Customer –
جدا جميل الجهاز والبائع سريع جدا ٣ايام وصلني وهذا ٤جاز اخذه منهم
ك***ي –
Very fast delivery Mashallah
M***A –
Excellent جداً, Lally Bischoff experiments it and how his exact add me Snape
M***A –
ممتاز جداً ، للي بيشوف التجارب عليه وكيف طريقته بالضبط يضيفني سناب
R***i –
رائع جدا
A***r –
Lovely